Note that you must install the Recovery Assistant on the affected machine in order for it to properly diagnose and troubleshoot the issues you’re experiencing.
As problems arise, the tool is frequently updated with new patches.Ĩ Steps to use Microsoft Support and Recovery Assistant for Office apps 1) Download the Support and Recovery Assistantĭownload the tool here.
With the Support and Recovery Assistant, most problems are automatically resolved, but if the assistant is unable to find a solution, it lists a series of additional steps you can take. Support and Recovery Assistant helps reduce engineer tickets for Office or Microsoft 365. The tool uses a predefined repair and recovery algorithm to solve problems in Office 365. The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.Microsoft Support and Recovery Assistant for Office or Microsoft 365 is an application introduced by Microsoft that helps users fix problems within Office 365 applications like Outlook, Power BI, and Office (Word, Excel, PowerPoint, etc.) through a few simple steps.Īre you managing multiple Office 365 tenants? If yes, read our guide, 15 Tricks to Succeed in Managing Multiple Office 365 Tenants to help you save time. The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by SaRA, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. If you are unable to sign in, your log files will not be sent to Microsoft. Note, if you are not signed into SaRA when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. The only time you would want to send log files from SaRA to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in Microsoft Support and Recovery Assistant (SaRA), some log files may be created and you will be given an opportunity to send these files to Microsoft. To download the Microsoft Support and Recovery Assistant follow these steps:Ĭlick the button below to download the Microsoft Support and Recovery Assistant. Installing Microsoft Support and Recovery Assistant Identify issues with Outlook, Office Windows or MailboxĬreates a detailed report of my Outlook, Office, Windows and mailbox configuration The Teams User Presence for Outlook gives you the ability to check a Teams user's presence information correctly in Outlook. Issues with Teams user presence in Outlook The Teams Meeting add-in for Outlook gives you the ability to create a Teams meeting from an Outlook meeting invite Troubleshoots intermittent connection problems Outlook keeps saying "Trying to connect… " or "Disconnected".
This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Performs troubleshooting to assist in solving Office sign-in issues. Install office so it can be activated and usedĪssistance with activating currently installed Office
Resolves trouble with uninstalling Office The link will take you directly to the solution in Microsoft Support and Recovery Assistant application. To resolve any of the problems listed below, simply click on the recommended solution for the associated problem to get started. If you are an enterprise customer, please go to Command-line version of the Microsoft Support and Recovery Assistant for more information.īelow are some of the frequently known issues that our users face. Microsoft Support and Recovery Assistant scenarios can now be run using a command-line version.